Creating a website and having a daily social media presence can be daunting hurdles.
Why don't I just go build my own website?
You can! But there must be a reason why you haven't already. Whether that's because you don't have the time, energy, or the know-how... that's where we hope to step in. Our clients are often startups or small businesses, with no shortage of things that require their attention each day. Make the investment today-- you won't regret it tomorrow. Click here to learn more about what we offer.
Can we pay you to build us a website and then have you let us manage it ourselves? Why should we spend money letting you manage it?
Building, hosting and maintaining your websites ourselves allows us to maintain the highest quality for all of our clients. The benefits of letting us maintain your website are having the ability to delegate web-related tasks to your personal site manager around the clock which can save you time and energy, along with having the peace of mind of knowing someone is making sure your website stays up to date with regular content checks. We've designed ourselves to be a one-stop-shop in order to help our clients focus on their areas of expertise and not waste valuable time fiddling around with their websites.
In addition to making updates and checking for stale content for you, Tigerweb also offers cyber security, traffic analysis, content backups, 24/7 customer support, new feature development and design / theme changes to your website. For more information on what our service offers, please click here.
I already have a domain name.
That's great! Once we finish your website, we can re-map your domain name to point to your new website. This is a relatively quick process and you should see no down-time.
I sell products online, can you make a storefront for me?
Yes! We can certainly set you up with a storefront to sell merchandise or services. Our websites are PCI-DSS compliant, which is a security standard for companies and organizations that handle payment information from consumers. The web store we set up for you will process payments through Stripe and PayPal, and are both PCI compliant as well.
I already have a website but I want it to look nice. What can you do?
We can work with any preexisting content and give your old website a complete makeover, while keeping all of the verbiage and structural formatting the same.
Can I make changes and updates myself, and is there a deduction from the monthly cost if I do?
We are happy to train you to make your own content updates. If you decide to go this route, we will deduct $35 from your monthly service fee.
Why should we go with Tigerweb for social media management and not one of your competitors?
Tigerweb offers premium, hand-crafted services without hidden fees or long-term contracts. We are a small team of dedicated individuals who will work tirelessly to ensure that your social media presence accurately portrays who you are. We don't just re-post pictures of cute cats on your Twitter feed, we work with you to develop your brand. Unless of course your brand involves cats-- then we'll probably be posting a lot of cute cat pictures.
How do I choose which (and how many) social media platforms to utilize?
We are budget-friendly, and strive to help our clients understand how social media can be the most effective for them. When you sign up with our services, you'll sit down with one of our Social Media Experts to discuss what the most effective platform(s) will be for your needs, based on what your goals are. This consultation comes at no extra charge.
What does it mean that you are an "Expert" with social media?
Our team is formally trained in social media, holding the "Hootsuite Social Media Marketing Certification", the "Certificate of Social Media Marketing" issued by SO ME Academy, in addition to decades of combined experience using social media. We don't just use social media, we understand how to strategically utilize social media to help our clients be known and know.
Do you create your own content for social media, or do we need to supply you with images/ideas/verbiage?
We create our own content for you, but also will gladly accept ideas, images or verbiage adjustments to ensure an engaging (and accurate) presence for you. Photography services are also available-- please feel free to let us know if you need professional head shot portraits or product photography.
What exactly will you be posting on social media, and how is it "custom-tailored" to us?
Our Social Media Experts work with you to determine how to best represent you on social media. In addition to having a conversation and getting to know you, we utilize a survey that helps us understand who you are and what type of content you want being shared on your behalf. We understand that it takes a lot of trust for you to give us the keys to be your voice-- we take this very seriously and make it our priority to accurately portray you in the best possible light.
Why do you post on social media every day / can we pay less money for less posting?
We believe that a daily presence on social media is necessary to establish a vibrant and engaging presence with your audience. This is one of our core strategies for social media marketing, and we would not offer anything less for our clients. If you are concerned about price, there are other ways to cut costs which we can discuss. Just contact us!
Will it cost extra for you to set up our social media pages/profiles?
No! All set up including initial image placement, filling out forms and constructing the aesthetic presence of your pages is included in your monthly service. Remember-- no hidden fees.
Can we meet face-to-face, and what level of communication do we have with you?
We'd love to meet up with you, and are happy to video chat with you should logistics prevent a physical meeting. We actually prefer it, especially for our first meetings while we are getting to know each other. From the beginning, you will be assigned a Social Media Expert and/or your Web Admin to handle your needs personally, who you can contact day or night via direct email.
Is there promotional pricing available if we lump social media services with website maintenance?
Yes, we offer discounts when services are paired with on another. For more details, please contact us for a quote.
How do we pay, and when will we be charged? Can I pay for the whole year in advance?
Our payment process works much like a subscription service which will charge your debit or credit card on the first of each month, for that month's service. If you would like to pay annually, we offer special promotional pricing. Please contact us for details.